Open communication is a workplace culture and practice characterized by the free, transparent, and honest sharing of information, ideas, feedback, and concerns throughout all levels of an organization.
In a setting with open communication, there are minimal barriers to speaking up, and employees feel safe and encouraged to share their perspectives with management, peers, and direct reports without fear of retribution. This two-way exchange helps information flow both vertically (up and down the hierarchy) and horizontally (across departments), promoting clarity, trust, and shared understanding of organizational goals.
Open communication facilitates effective performance management
Open communication is the bedrock of effective performance management. When employees feel that there is open communication, they are more likely to speak truthfully and frankly during performance reviews, whether they are doing a self-assessment or offering feedback about supervisors or peers. This in turn allows any issues to be addressed quickly and accurately.
When they are kept informed about company decisions, strategy shifts, and their own performance – either in person or using a performance management platform – employees tend to feel valued and connected to the mission, which boosts their morale and engagement.
Overall, transparency in the form of open communication builds a strong foundation of trust, which contributes to effective teamwork and better change management.